Return Policy for Kyandi Friperie

At Kyandi Friperie, customer satisfaction is our priority. We understand that shopping for vintage clothing online can sometimes be challenging, which is why we strive to provide clear and accurate product descriptions. Please read our return policy carefully.

Eligibility for Returns:

1. Return Window:

Returns are only accepted within 7 days of receiving your item.

2. Refund Criteria:

  • Refunds will only be issued if the item received does not match its description as stated on our website or if the item has defects that were not disclosed prior to purchase.
  • All refund requests are subject to our review and approval. We reserve the right to determine whether an item was misrepresented or flawed.

3. Return Shipping Costs:

  • Customers are responsible for all return shipping costs.
  • Shipping fees incurred during the original purchase are non-refundable.

4. Condition of Returned Items:

All returned items must be in the condition in which they were purchased, including any original packaging. Items that show signs of intentional damage or wear beyond normal use will not be eligible for a refund.

Exchanges:

Due to the unique nature of our vintage collection, we are unable to offer exchanges. Each item is one-of-a-kind, making it impossible to guarantee a replacement.

Process for Returns:

To initiate a return, please contact us at hi@kyandifriperie.com within 7 days of receiving your order. Provide your order number and a brief description of the issue, including images if applicable, to help us better understand your concern. Once your request is approved, you will receive instructions on how to return the item. Items sent back to us without first requesting a return will not be accepted.

We recommend that you ensure your return shipment is sent using a tracked service and that you retain the receipt. If the package is lost and shipped without tracking, we will be unable to issue a refund.

Refund Method:

If a refund is approved, we will provide store credit equal to the purchase value of the item.

Final Decision:

Please note that the decision regarding the eligibility of a refund is at the sole discretion of Kyandi Friperie. We aim to ensure fair practices and will handle each case individually.

We are happy to provide support and assistance throughout this process. If you have any questions or concerns, please feel free to reach out to us!

Thank you for shopping with us!